Privacy Policy
Second Chance Academy ("we", "us", "the platform") provides a digital learning platform for Cameroon's GCE Ordinary and Advanced Level students, teachers and schools. This policy explains what information we collect, why we collect it, and what control you have over it.
1. Information we collect
We collect only what the platform needs to work:
- Account details — full name, and an email address or phone number, which you provide at registration. Students also provide their education level; schools provide a school name and location.
- Academic activity — lessons completed, quiz and assignment results, library reading progress, and attendance at live classes, so progress can be tracked and shown back to you, your teachers and (if linked) your parents.
- Payment information — for subject or bookstore purchases, we record the amount, the subjects or items bought, and a payment status. Mobile money payments are processed by Fapshi; we never see or store your mobile money PIN or full account credentials.
- Device information — if you enable push notifications, your browser gives us a notification address (endpoint) so we can send reminders. We don't use this for anything else.
- Support messages — anything you send us through the help desk or class chat, including attached screenshots or images.
2. How we use it
- To run your account: sign-in, your dashboard, and your subject content.
- To show progress — to you, to your teachers, and to a parent or guardian you've linked your account to.
- To process payments and email you a receipt.
- To send reminders you've opted into — assignment deadlines, upcoming live classes, and weekly progress summaries to linked parents.
- To respond to help desk requests and moderate class chat.
We do not sell your information to anyone, for any reason.
3. Who can see your information
- Your school's staff see the academic activity of students at their own school only — never another school's students.
- Teachers see the activity of students in the subjects they teach.
- A linked parent or guardian sees the academic progress and fee status of the children they've linked to, using that child's own student code.
- Platform administrators can see account and payment records to operate and support the platform.
4. Where your information is stored
Account and academic records are stored in a managed database. Uploaded files — lesson materials, library resources and payment receipts — are stored with a cloud storage provider and served over encrypted connections. Payments themselves are handled by Fapshi, a licensed mobile money payment aggregator.
5. Children's accounts
Many of our students are minors. We collect the minimum information needed to provide the service described above, and a school or parent is welcome to contact us to review, correct or remove a student's information.
6. Your choices
- You can update your name at any time from your profile.
- You can turn push notifications off from your profile at any time.
- You can enable two-factor authentication for extra account security, also from your profile.
- To request a copy of your data, or its deletion, contact your school administrator or a platform administrator.
7. Changes to this policy
If this policy changes in a meaningful way, we'll update the date at the top of this page.
